The Kpi Compendium

By assembling the largest collection of KPIs in a single book, The KPI Institute provides a powerful practice based learning tool.

The KPI Compendium lists over 20,000 Key Performance Indicators (KPIs) examples listed by the smartKPIs.com team of researchers on the website with the same name.

Main features:

Each example has an identification number assigned to it, that can be used to look up additional KPI documentation on the website. All examples are grouped in a taxonomy structured around 3 contexts: global, organizational and personal. Contexts are grouped in further categories such as functional areas and industries Functional areas covered:

Accounting

Accounts Payable Accounts Receivable Corporate Services

Administration Office Support Corporate Travel Facilities Property Management Legal Services CSR / Sustainability / Environmental Care

Corporate Social Responsibility Environmental Care Finance

Asset Portfolio management Financial stability Forecasts & Valuation Liquidity Profitability Governance, Compliance and Risk

Compliance and Audit Management Governance Risk Management Human Resources

Information Technology

Application Development Data Center Enterprise Architecture IT - General IT - Security Network Management Service Management Knowledge and Innovation

Innovation Knowledge Management R & D Management Marketing & Communications

Advertising Marketing Public Relations Online Presence - eCommerce

eCommerce Email Marketing Online Advertising Online Publishing - Weblogs Search Engine Optimization (SEO) Web Analytics Portfolio and Project Management

Benefits Realization Management Portfolio Management Project Management Production & Quality Management

Maintenance Production Quality Management Sales and Customer Service

Customer Service Sales Supply Chain, Procurement, Distribution

Contract Management Inventory Management Logistics / Distribution Procurement / Purchasing Supply Chain Management Industries covered:

Agriculture

Arts and Culture

Construction & Capital Works

Education & Training

Financial Institutions

Government - Local Government - State/Federal Healthcare

Emergency Response/Ambulance Services Healthcare Support Services Hospitals Medical Laboratory Medical Practice Preventive Healthcare Veterinary Medicine Hospitality & Tourism

Food and Beverage Service Hotel/Accommodation Tour Operator Travel Agency Infrastructure Operations

Airports Ports Railways Roads Manufacturing Media

Non-profit / Non-governmental Postal and Courier Services Professional Services

Accounting Services Business Consulting Engineering Legal Practice Recruitment/Employment Activities Publishing Real Estate/Property

Property Management Real Estate Development Real Estate Transactions Resources

Coal and Minerals Mining Oil and Gas Sustainability/Green Energy Retail Sport Management

Coaching/Training Sport Club Management Sport Event Organization Telecommunications/Call Center

Call Center Telecommunications Transportation

Airlines Land Transport (Road & Rail) Local Public Transport Marine Transport/Shipping Utilities

Electricity Natural Gas Water and Sewage