Services Framework Implementation Guide

This guide provides information for IT solution provider companies around building a solution implementation framework. Following the approaches and best practices described in this guide will help your organization effectively and consistently install, configure, migrate, stage, and make operational customer solutions. This guide is intended for new project and program managers, and for project managers with experience in other fields, who are transitioning into PM roles in IT Solution Provider companies. In IT solution provider companies, project managers operating in the following departments will find this guide useful: Project Management, and Delivery Engineering. A well-defined, structured approach to IT solution implementation will enable your technical delivery team to implement solutions consistently and according to standards, thereby reducing the time-to-deliver and enhancing the overall customer experience. The solutions will incorporate technical and organizational best practices, while continuing to build on the intellectual property and knowledge of your organization.