Life of a PM in Support & Maintenance

Project managers spend significant amount of time to make their projects hugely successful. They have to manage several aspects of a project in order to get there. They also have to manage several conflicts on their way to success. How do they ensure higher margins, maximizing delivery efficiencies, yet keeping people cost lower? How do they control the scope, yet maintain higher CSAT rating? How do they execute a major change with minimal impact of downtime? How do they manage to get high CSAT rating in an industry, with ever-changing technology and high attrition? What are the initiatives that a PM can drive to keep the business consistent with clients and make them return for the services? The book covers every phase of project management from kickoff to closure, explaining realistic scenarios working with clients on a day-to-day basis. It aims at coaching all the first-time PMs and aspiring PMs on the intricacies of managing application support and maintenance projects. The book covers every phase of project management from kickoff to closure, explaining realistic scenarios working with clients on a day-to-day basis. It aims at coaching all the first time PMs, aspiring PMs and practicing PMs on the intricacies of managing application support and maintenance projects.