Human Resource Management for the Hospitality and Tourism Industries

An integrated look at HRM policies and practices in the tourism and hospitality industries A comprehensive contextualisation of the nature of the industries, the dynamics of service quality and the variety of HR policies and practices, including a realistic treatment of training, labour markets, employee relations and remunerationInternational examples showcase good practice in a variety of organisations, such as Pret a Manger, Marriott and South West Airlines, as well as a number of examples of good practice in SMEs