How To Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes

As featured in the Daily Mail and BBC Radio Scotland.

Are you fed up of being fobbed off when you have a legitimate complaint? Do you simply think it's the way of the world and there is nothing you can do about it? Think again! I can show you how to effectively complain to get fast results and good compensation with the minimum of effort and fuss on your part.

This isn't about complaining for the sake of it - this is about effectively complaining to hold individuals and firms to account, seek redress, raise standards and improve customer service for everyone.

I have often said that we put up with any old rubbish in this country and part of the problem is a lack of awareness of consumer rights. My book shines a spotlight on this so you can get results every time.

The inspiration for writing this book came from single handedly fighting (and winning) a wide range of consumer related cases mainly revolving around poor customer service and, in one instance, blatant fraud.

I refer to real life cases throughout the book and give you all the tools you need to win disputes.

There are templates and guidance on legislation to seal your case from the outset and secure a quick resolution in your favour.

Later chapters of the book cover various motoring disputes including how to submit pothole claims, contest parking tickets and dispute alleged speeding offences. I also explain how I successfully contested an alleged motoring offence by interpreting the Road Traffic Act and quoting the law back to the Police trying to enforce the law.

A professional with legal qualifications and a career of nearly 20 years in offshore finance (spanning banking, regulation and tax planning), I am well versed in scrutinising legislation and conducting in-depth due diligence on individuals and companies of all sizes.

This third edition encapsulates 8 years of extensive consumer and motoring knowledge to give you all the tools you need to take on unscrupulous traders and win every time.

I have turned complaining into an art form and saved consumers hundreds of thousands of pounds. I get results every time and so can you.

It has been updated due to the introduction of the General Data Protection Regulation Act 2018 (GDPR), which has replaced the Data Protection Act 1998 (2002 in the Isle of Man) and the UK leaving the EU.

I have done the hard work so you don't have to.