Cases in Organizational and Managerial Communication

In the 21st century, shifting workplace demographics, globalization, and the flattening of the world via new communication technologies has ushered in radical changes in our understandings of organizations and their members. Given the interest in engaged scholarship and more flexible and virtual forms within organizational communication, cases in this volume cross over different areas within the field and related disciplines. Furthermore, they cover topics and populations that are increasingly being seen in organizational communication literature. Cases delve into organizing structures, relationships, and visions for global not-for-profits, hybrid, creative industry, and entrepreneurial organizations. Some cases are "positive" in orientation and display exemplars of organizations that have qualities to emulate. Others display "destructive" elements and processes (e.g., dysfunctional leadership, workplace bullying). Furthermore, the cases reflect an awareness of the necessity of intercultural communication competencies, emphasizing communication in multicultural contexts (e.g., China, India, Africa, Russia).

This book can benefit instructors and students in at least four ways. First, it provides instructors with an application-based teaching tool to help spark discussion. Second, students often find case studies interesting and applicable to their current and future work lives, especially undergraduates who anticipate graduating within the next year or two and entering full-time membership in the labor force. Third, students and instructors note that cases help students grasp course materials that may be otherwise challenging. In their case study learning, students sometimes derive insights, lessons, and strategies that broaden the theoretical and practical implications for which instructors plan. Finally, for graduate students, the book encourages reflection on important topics for future research and provides a resource for making their lessons come alive in classrooms and in other settings.