Delivering Happiness (Summary)

In 1999, Tony Hsieh (pronounced Shay) sold LinkExchange, the company he co-founded, to Microsoft for $265 million. He then joined Zappos as an adviser and investor, and eventually became CEO. In Delivering Happiness, Hsieh shares the different lessons he has learned in business and life, from starting a worm farm to running a pizza business, through LinkExchange, Zappos, and more. Hsieh shows how using happiness as a framework can help leaders in organizations of all sizes and types produce profits, passion and purpose.

What You'll LearnIn this 8-page text and 20-minute audio summary of Delivering Happiness, you will learn:

How to make customer service the responsibility of the entire company - not just one department.How to help employees grow - both personally and professionally.How to apply research from the science of happiness to running a business.How to focus on company culture as the No.1 priority.How an emphasis on corporate culture can lead to unprecedented success.