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Beskrivelse
This e-book is part 1 of 2 which focus on the transfer of best practices between the manufacturing and the service sector. The first paper (an invited contribution from the 16th EUROMA conference) is from Jerome Chandes and Gilles Pache. Their field of application, humanitarian logistics, is unusual enough that traditional service classifications do not apply. In the case of humanitarian logistics, it is the operations system altogether that is perishable. By adopting a high level conceptualisation of the problem (collective action), the authors are able to identify manufacturing management practices that can be transferred to improve service provision. The second paper, from Joel Goldhar and Daniel Berg, proposes a theory of convergence of factory and service processes, and as such, lays the foundation stone for a theory of operations management fusion. Through a systematic review of the literature, Anu Bask, Mervi Lipponen, Mervi Rajahonka and Markku Tinnilae describe the concept of modularity on the basis of four themes, which can be deployed differently in different contexts. They illustrate what service modularity would mean in the case of logistical service providers. Their paper is also an invited contribution from the 16th EUROMA conference. The fourth paper, by Jan Holmstroem, Timo Ala-Risku, Jaana Auramo, Jari Collin, Eero Eloranta, and Antti Salminen, presents a demand-supply chain representation tool which is used to analyse and discover how to organise activities along service supply chains, which will often include manufacturing operations at some levels. Finally, the last two papers in this e-book, from Manuel Suarez-Barraza and Juan Ramis-Pujol on one hand, and Zoe Radnor on the other hand, document the process of transferring best practices (in this case, lean management) into the government sector. Together, these papers start to describe, explore and examine the fusion theory of operations management. The second part of the special issue will complement this with detailed application papers, which help to illustrate fusion in practice.