Reinventing ITIL (R) in the Age of DevOps

The second edition of this book has been fully updated to show how the DevOps way of working has continued to adapt to changing technologies. The ITIL processes which were an integral part of the DevOps world have been merged with the DevOps framework, reflecting the current emphasis on product models rather than viewing project and support models separately. This book starts with the basics of digital transformation before exploring how this works in practice: that is, people, processes and technology, and org structures. It delves into value streams that are the basis for ITIL and DevOps, highlighting the differences between the methods of the past and new methodologies needed to ensure products to meet contemporary expectations. This updated edition includes new chapters that discuss digital transformation for business success, introduce the battle tank framework, leading people in the digital world, managing work in a remote working model, and the product-led transformation model. These new chapters provide the guidance necessary to move beyond DevOps into a holistic digital transformation exercise.The ideas, recommendations, and solutions you'll learn over the course of this book can be applied to develop solutions or create proposals for clients, and to deliver seamless services for DevOps projects.What You Will LearnUnderstand digital transformationLeverage the battle tank framework for digital transformationGain insight into the confluence of DevOps and ITILAdapt ITIL processes in DevOps projectsMove organizations from a project to a product-led model Lead teams in a digital worldManage the work of remote teamsWho This Book Is ForIT consultants and IT professionals who are looking for guidance to strategize, plan and implement digital transformation initiatives; design and redesign ITIL processes to adapt to the digital ways of working; moving organizations to product-led business; and leading people and managing work in the digital age.