Public management in the twenty-first century : trends, ideas and practices

In this book the authors illustrate what are the forces driving the huge amount of public management reforms over the last three decades. Trends and ideas of public management reforms in practice are validated by data from European Public Sector Award cases (2009 and 2011) in five categories:Performance improvement in (Smart) public-service deliveryCitizen involvementCollaborative governance/new forms of partnerships workingLeadership and management for changeGoing greenThe ambition of the book is to contribute to answering the recent debates in the field:- Why has public management reforms become such a prominent issue?- What relevant models and methods have been influential?- How can these reforms be deliberate changes in structures, processes and incentives improving efficiency, effectiveness and legitimacy in public organisations?