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Using Information to Develop a Culture of Customer Centricity

Using Information to Develop a Culture of Customer Centricity

- Customer Centricity, Analytics, and Information Utilization

(Bog, paperback)

Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. This book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge... Læs mere

Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization t... Læs mere

Produktdetaljer:

Sprog:
Engelsk
ISBN-13:
9780124105430
Sideantal:
108
Forlag:
Elsevier Science & Technology
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(E-bog, ePub), Engelsk
kr. 249,95
Leveringstid
4-5 hverdage
Leveres senest
05-05-2015

kr. 259,95
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Forlagets beskrivelse

Sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. This book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes. black & white illustrations

Bibliotekernes beskrivelse

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

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