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Bog, paperback Using Information to Develop a Culture of Customer Centricity af David Loshin

Using Information to Develop a Culture of Customer Centricity

- Customer Centricity, Analytics, and Information Utilization

(Bog, paperback)

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 prec... Læs mere

Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, an... Læs mere

Produktdetaljer:

Sprog:
Engelsk
ISBN-13:
9780124105430
Sideantal:
86
Udgivet:
29-11-2013
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kr. 309,95
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Forlagets beskrivelse
Using Information to Develop a Culture of Customer Centricity sets the stage for understanding the holistic marriage of information, socialization, and process change necessary for transitioning an organization to customer centricity. The book begins with an overview list of 8-10 precepts associated with a business-focused view of the knowledge necessary for developing customer-oriented business processes that lead to excellent customer experiences resulting in increased revenues. Each chapter delves into each precept in more detail.

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