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Beskrivelse
This book contains proven steps and strategies on how to draft, finalize and execute and well crafted apology that will no doubt touch the heart of the person on the receiving end of the apology. Here's an inescapable fact: An apology probably shows vulnerability, but that is considered a positive quality and doesn't mean that you have accepted failure or such similar notion. It only means that your values and conscience is clear and you have the courage to accept and your mistake. Have no doubt that it takes immense courage and the right values for a person to come out and accept his mistake and apologize. And this is usually difficult because humans are ego - drive creatures by nature and to overcome the ego and take the step forward to own up to your mistake is a great thing to do.