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Management Lessons from Mayo Clinic

Management Lessons from Mayo Clinic

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Bog, paperback (kr. 159,96)
  1. Beskrivelse

    The leader?s guide to building a service powerhouse using the approach that made Mayo Clinic the #1 healthcare system in America

    Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty fr... Læs mere

    Udgivelsesdato:
    23-05-2017
    Leveringstid:
    4-6 hverdage
    Rating:
    (0)
  2. Yderligere info
    Udgivelsesdato:
    23-05-2017
    Sprog:
    Engelsk
    ISBN13:
    9781260011838
    Vægt:
    363
    Højde:
    13
    Bredde:
    165
    Forlag:
    McGraw-Hill
    Mærkat:
    Bog, paperback
    Målgruppe:
    For adult education
    Format:
    Paperback
    Udgave:
    Reissue
    • Bibliotekernes beskrivelse

      "The leader's guide to building a service powerhouse using the approach that made Mayo Clinic the #1 Hospital in America. Mayo Clinic is among the best service organizations in the world. It fosters a culture that exceeds customer expectations and earns deep loyalty from both customers and employees. This classic business guide explains the methods behind Mayo Clinic's success and delivers universal lessons to business leaders in any service organization. Management Lessons from Mayo Clinic provides a close examination of the operating principles guiding every management decision at this legendary institution. The authors explain how the Clinic implements and maintains its strategy, adheres to its management system, executes its care model, and embraces new knowledge. Each chapter concludes with a section titled "Lessons for Managers." You'll learn how to apply the Clinic's winning methods to your own organization: business concepts that produce stellar results, effective organizational efficiency, and world-class interpersonal service"--

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