Key To Successful Business

This book will help you make significant improvements in the customer service field. It is a proven guide to creating lasting customer relationships. It is based on the practices of highly successful organizations that were generous enough to share candid stories and valuable lessons learned. This book is a customer service boot-camp-in-a-book that busy leaders can use to take their service team's skills to the highest levels. This curriculum was piloted with groups from different types of companies, from a crew of field service technicians to online customer service providers. The material was enhanced based on their feedback.