In a Perfect World

In a perfect world, everyone would be good tempered, listen carefully and consider the outcome before they spoke. We don't live in a perfect world and most of us have not received coaching on how to communicate effectively. Today's barrage of electronic communication complicates how we understand each other.

Communication is a series of choices focused on what we say, and how we say it. In a Perfect World takes you on a journey through the dynamics of effective communication, highlighting interpersonal skills and how to say things in a way that maximizes the chance of having successful interactions. It is full of good examples and wonderful stories.

This book will help you:

- Assert your own views and communicate to deepen your relationships

- Confront the negative behaviour of others

- Manage emotions and resolve conflict

- Explore manners, apologies and letting go of bad situations

- Apply ideas to your own situations through checklists and exercises

In a Perfect World is designed to help you reflect on your interpersonal skills and key relationships and encourage you to take the time and effort with those relationships that matter.

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