Empowerment: HR Strategies for Service Excellence

- HR Strategies for Service Excellence

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Empowerment: HR Strategies for Service Excellence
  • Leveringstid 2-3 uger
  • Forventet levering 08-04-2021
Format:
Bog, paperback
Udgivelsesdato:
19-06-2001
Sprog:
Engelsk
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'Empowerment: HR strategies for service excellence' shows managers and students the importance of empowerment as part of human resource strategy. It provides a critical perspective of this established vital management technique, identifying factors that will lead to a win: win situation for all concerned. When successfully incorporated as part of HR strategy, empowerment can:* enable organizations to gain commercial and competitive advantage* become more flexible* improve employee commitment* use the skills of individual employees to best advantage and enhance personal capabilities.'Empowerment: HR strategies for service excellence' uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants to build a picture of empowerment of service employees in context, illustrating how different forms of empowerment are employed and different working arrangements are practiced.

Andre udgaver:

Bog, hardback
E-bog, ePub
E-bog, PDF

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Udgivelsesdato:
19-06-2001
ISBN13:
9780750652445
Vægt:
476 g
Dybde:
17 mm
Bredde:
156 mm
Højde:
234 mm
Format:
Paperback
Forfattere
Bibliotekernes beskrivelse Presents managers and students the importance of empowerment as part of human resource strategy. This book provides a perspective of this established management technique, identifying factors that will lead to a win: win situation for all concerned. It uses case studies from companies such as McDonalds, TGI Fridays and Harvester Restaurants.

Vis mereVis mindre

Vis mereVis mindre

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