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1 - 50 ud af 641 emner i "E-bog"

Summary of The Innovator's Dilemma

E-bog, ePub

Sprog: Engelsk

Summary of The Innovator's Dilemma by Clayton M. Christensen | Includes Analysis Preview:The Innovat…

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kr. 39,95
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kr. 19,95

Sponsorship: For a Return on Investment

E-bog, PDF

Sprog: Engelsk

Sponsorship is both a critical communications tool for sponsors as well as a fundamental revenue str…

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kr. 499,95
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kr. 329,95

Hug Your Customers

E-bog, ePub

Sprog: Engelsk

Revised and updated for the first time since original publication!Here is the 200,000-copy staple, p…

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kr. 74,95
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Service Design for Business

E-bog, PDF

Sprog: Engelsk

A practical approach to better customer experience through service design Service Design for Busines…

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kr. 299,95
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kr. 149,95

Beyond Advertising

E-bog, PDF

Sprog: Engelsk

The fundamental relationships among brands, media, and people are being transformed, and just as we …

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kr. 319,95
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kr. 159,95

Consumer Behavior, Global Edition

E-bog, PDF

Sprog: Engelsk

For undergraduate and graduate consumer behavior courses. The text that set the standard for consume…

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kr. 579,95
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kr. 389,95

Chief Customer Officer 2.0

E-bog, PDF

Sprog: Engelsk

A Customer Experience Roadmap to Transform Your Business and Culture Chief Customer Officer 2.0 will…

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kr. 299,95
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kr. 149,95

Thank You Economy

E-bog, ePub

Sprog: Engelsk

Gary Vaynerchuk has seen the future of marketing. The Thank You Economy shows how it's built on both…

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kr. 119,95
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Business Process Mapping

E-bog, PDF

Sprog: Engelsk

Praise For Business Process Mapping: Improving Customer Satisfaction, Second Edition "e;A must-r…

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kr. 739,95
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kr. 399,95
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kr. 369,95

Trust-Based Selling

E-bog, PDF

Sprog: Engelsk

Sales based on trust are uniquely powerful. Learn from Charles Green, co-author of the bestseller Th…

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kr. 459,95
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Managing Customer Relationships

E-bog, PDF

Sprog: Engelsk

MANAGING CUSTOMER RELATIONSHIPS A Strategic Framework Praise for the first edition: "e;Peppers a…

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kr. 699,95
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kr. 459,95

How to Win Campaigns

E-bog, ePub

Sprog: Engelsk

How to Win Campaigns is a practical guide for creating and running successful campaigns. Written for…

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kr. 279,95
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kr. 179,95

Successful Key Account Management In A Week (Teach Yourself)

E-bog, ePub

Sprog: Engelsk

Key account management just got easier'This little book is a real gem' Professor Malcolm McDonaldKey…

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kr. 44,95
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Trend-Driven Innovation

E-bog, PDF

Sprog: Engelsk

Trend-Driven InnovationBeat accelerating customer expectations.Every business leader, entrepreneur, …

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kr. 339,95
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kr. 169,95

Value-Based Marketing for Bottom-Line success

E-bog, PDF

Sprog: Engelsk

To be successful in today s marketplace, a company must integrate its traditional business functions…

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kr. 559,95
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kr. 344,95
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What's Keeping Your Customers Up at Night?: Close More Deals by Selling to Your Client's Pain

E-bog, PDF

Sprog: Engelsk

A groundbreaking approach to selling to your customer's "e;pain"e; PR guru Steve Cody and s…

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kr. 289,95
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kr. 149,95

What Customers Want: Using Outcome-Driven Innovation to Create Breakthrough Products and Services

E-bog, PDF

Sprog: Engelsk

A world-renowned innovation guru explains practices that result in breakthrough innovations …

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kr. 339,95
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kr. 179,95

Big Book of Customer Service Training Games (The Big Book Series)

E-bog, PDF

Sprog: Engelsk

Help your employees to excel in dealing with the public with this stimulating, fun-filled collection…

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kr. 419,95
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Care Packages for Your Customers

E-bog, PDF

Sprog: Engelsk

CARE to build a customer-focused company! Are you building enough customer loyalty in your organiza…

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kr. 319,95
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kr. 169,95

CRM at the Speed of Light, Fourth Edition (Unknown Series)

E-bog, ePub

Sprog: Engelsk

Social CRM is critical to business success in today's hyper-connected environment. Customers' expect…

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kr. 489,95
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kr. 299,95
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Management Lessons from Mayo Clinic: Inside One of the World s Most Admired Service Organizations

E-bog, ePub

Sprog: Engelsk

Management Lessons from Mayo Clinic reveals for the first time how this complex service organization…

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kr. 409,95
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kr. 259,95
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kr. 219,95

Levels of Corporate Globalization

E-bog, PDF

Sprog: Engelsk

Levels of Corporate Globalization presents a measurement scale for the level of corporate globalizat…

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kr. 999,95
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kr. 659,95

Customer Rules: The 14 Indispensible, Irrefutable, and Indisputable Qualities of the Greatest Service Companies in the World

E-bog, ePub

Sprog: Engelsk

Whether you run your own company or work for a large corporation, establishing customer loyalty is a…

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kr. 459,95
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kr. 289,95
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kr. 249,95

Super Service: Seven Keys to Delivering Great Customer Service...Even When You Don't Feel Like It!...Even When They Don't Deserve It!, Completely Revised and Expanded

E-bog, ePub

Sprog: Engelsk

Don t just give them customer service. Give them Super Service! For more than a decade, customer ser…

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kr. 259,95
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kr. 139,95

Customer Signs Your Paycheck

E-bog, ePub

Sprog: Engelsk

Positive Service Gets Positive Results Every Time! Customer loyalty is becoming harder to establis…

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kr. 259,95
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kr. 139,95

REPOSITIONING: Marketing in an Era of Competition, Change and Crisis

E-bog, ePub

Sprog: Engelsk

The book that completes Positioning . . . Thirty years ago, Jack Trout and Al Ries published their …

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kr. 389,95
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kr. 244,95
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kr. 209,95

Selling in a New Market Space: Getting Customers to Buy Your Innovative and Disruptive Products

E-bog, ePub

Sprog: Engelsk

Your new product has changed the rules of the market. Now, you have to change the rules for selling …

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kr. 459,95
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kr. 289,95
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Customer Obsession: How to Acquire, Retain, and Grow Customers in the New Age of Relationship Marketing

E-bog, ePub

Sprog: Engelsk

Customer Obsession is an invaluable hands-on guide to the next generation of customer relationship m…

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kr. 439,95
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kr. 274,95
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kr. 229,95

New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

E-bog, ePub

Sprog: Engelsk

Discover the secrets of world-class leadership! When it comes to refined service and exquisite hosp…

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kr. 359,95
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kr. 234,95
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kr. 189,95

How You Do... What You Do: Create Service Excellence That Wins Clients For Life

E-bog, PDF

Sprog: Engelsk

In three years Livingston helped the 17,000- employee strong Crossmark increase its sales revenues b…

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kr. 449,95
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kr. 279,95
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kr. 239,95

ConnectAbility: 8 Keys to Building Strong Partnerships with Your Colleagues and Your Customers

E-bog, ePub

Sprog: Engelsk

ConnectAbility -noun: 1. an agile approach to running an organization that takes into account the ps…

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kr. 259,95
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kr. 139,95

Service Innovation: How to Go from Customer Needs to Breakthrough Services

E-bog, ePub

Sprog: Engelsk

Advance praise for Service Innovation: "e;To the CEOs of all service companies I deal with: REA…

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kr. 439,95
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kr. 274,95
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Voice-of-the-Customer Marketing: A Revolutionary 5-Step Process to Create Customers Who Care, Spend, and Stay

E-bog, ePub

Sprog: Engelsk

Learn how you can use the revolutionary five-step marketing process that helped Microsoft, NBC Unive…

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kr. 509,95
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kr. 314,95
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kr. 279,95

MASTER DATA MANAGEMENT AND DATA GOVERNANCE, 2/E

E-bog, ePub

Sprog: Engelsk

The latest techniques for building a customer-focused enterprise environment "e;The authors hav…

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kr. 829,95
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kr. 489,95
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kr. 449,95

Optimization Edge: Reinventing Decision Making to Maximize All Your Company's Assets

E-bog, ePub

Sprog: Engelsk

Why downsize when you can OPTIMIZE? "e;At McDonald s our focus has always been on providing max…

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kr. 509,95
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kr. 314,95
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Please Every Customer: Delivering Stellar Customer Service Across Cultures

E-bog, ePub

Sprog: Engelsk

Deliver Valuable Service to a New World of Customers As the economy globalizes, customers are becom…

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kr. 309,95
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kr. 169,95

Selling for the Long Run: Build Lasting Customer Relationships for Breakthrough Results

E-bog, ePub

Sprog: Engelsk

CREATE RELATIONSHIPS THAT LEAD TO REPEAT SALES--FOR THE LONG RUN! "e;Selling for the Long Run s…

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kr. 439,95
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kr. 274,95
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kr. 229,95

Zappos Experience: 5 Principles to Inspire, Engage, and WOW

E-bog, ePub

Sprog: Engelsk

Make every day a WOW day for your customers, your staff and your bottom line! In your hands is a m…

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kr. 359,95
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kr. 234,95
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kr. 189,95

Perfect Phrases for Customer Service, Second Edition (Perfect Phrases Series)

E-bog, ePub

Sprog: Engelsk

THE RIGHT PHRASE FOR EVERY SITUATION . . . EVERY TIME You've heard it a million times: "e;The c…

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kr. 169,95
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kr. 89,95

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kr. 349,95
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Strategy from the Outside In: Profiting from Customer Value

E-bog, ePub

Sprog: Engelsk

Make customer value a C-Suite priority for lasting profits and growth While the Great Recession rav…

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kr. 449,95
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kr. 279,95
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kr. 239,95

Clients, Clients, and More Clients: Create an Endless Stream of New Business with the Power of Psychology

E-bog, ePub

Sprog: Engelsk

Convert relationships into revenue-generating business! With Clients, Clients, and More Clients, yo…

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kr. 259,95
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kr. 139,95

Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System

E-bog, ePub

Sprog: Engelsk

THE #1 NEW YORK TIMES AND WALL STREET JOURNAL BESTSELLER! Like any business, a hospital must be tr…

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kr. 389,95
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kr. 244,95
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F-Commerce Handbook

E-bog, ePub

Sprog: Engelsk

The 10 Secrets to Selling on the World s #1 Social Network Facebook is the perfect tool for reachin…

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kr. 149,95
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kr. 74,95

Outside-In Corporation

E-bog, ePub

Sprog: Engelsk

Includes insights from Philip Kotler, Jack Welch, Michael Dell, Peter Drucker, Kenichi Ohmae, and ot…

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kr. 359,95
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kr. 234,95
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kr. 189,95

CRM at the Speed of Light, Third Edition: Essential Customer Strategies for the 21st Century

E-bog, PDF

Sprog: Engelsk

Updated to reflect the major changes in Customer Relationship Management (CRM) in the last few years…

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kr. 489,95
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kr. 299,95
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Four Stages of Highly Effective Crisis Management

E-bog, PDF

Sprog: Engelsk

From the Japanese tsunami and the Egyptian revolution to the Haitian earthquake and the Australian f…

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kr. 709,95
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Creating a Customer Focus CMIOLP (CMI Open Learning Programme)

E-bog, PDF

Sprog: Engelsk

The new edition of the Chartered Management Institute's Open Learning Programme has been updated to …

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kr. 359,95
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kr. 229,95

Customer Relationship Management

E-bog, PDF

Sprog: Engelsk

Customer Relationship Management: Concepts and Tools is a breakthrough book that makes transparent t…

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kr. 449,95
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kr. 299,95

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kr. 1.149,95
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1 - 50 ud af 641 emner i "Kundeservice"
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