Customer Service Training
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Format:
Bog, paperback
Udgivelsesdato:
25-04-2006
Sprog:
Engelsk
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The Trainer's Workshop Series is designed to be a practical, hands-on roadmap to help you quickly develop training in key business areas. Each book in the series offers all the exercises, handouts, assessments, structured experiences and ready-to-use presentations needed to develop effective training sessions. In addition to easy-to-use icons, each book in the series includes a companion CD-ROM with PowerPoint (TM) presentations and electronic copies of all supporting material featured in the book.Customer Service Training provides practical, hands-on guidance to help you quickly develop customer service training. Dozens of field-tested exercises, games, activities, icebreakers and assessment instruments help you teach employees the importance of customer service and improve their performance. Contains exercises, handouts, assessments and tools to help you:* create fantastic customer service to meet your specific needs* raise the bar for service excellence* become a more effective and efficient facilitator* ensure training is on target and gets results"This book is a complete training programme. Its practical learning activities and embedded assessment tools will help any company understand that first-rate training equals first-rate customer service."Fred S. Anton, Chief Executive Officer, Warner Bros. PublicationsOther books in this series: Leadership Training, New Supervisor Training, New Employee Orientation Training, Leading Change Training.

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Bog, hardback

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Udgivelsesdato:
25-04-2006
ISBN13:
9780750663632
Vægt:
544 g
Dybde:
12 mm
Bredde:
210 mm
Højde:
298 mm
Format:
Paperback
Forfattere
Bibliotekernes beskrivelse Offers practical guidance to help you develop customer service training. This title features dozens of field-tested exercises, games, activities, icebreakers and assessment instruments that also help you teach employees the importance of customer service and improve their performance.

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