Spar 20% på alle engelske bøger i dag med rabatkoden: ANGLOSAXO

Client Encounters of the Technical Kind af Andrew K Betts

Client Encounters of the Technical Kind

- How to win, support and challenge customers ... methodically, with ICON9's tools & best practices for field engineers

(E-bog, ePub)

Kunder (0 anmeldelser)

Beskrivelse: There's a lot more to technical work than technology, as anyone in contact with clients will knowand most engineers, scientists and technicians have some sort of cl... Læs mere

There's a lot more to technical work than technology, as anyone in contact with clients will knowand most engineers, scientists and technicians have ... Læs mere

Produktdetaljer:

Sprog:
Engelsk
ISBN-13:
9791095361008
Sideantal:
234
Udgivet:
20-07-2015
Vis mere

Sæt bog på liste

  • Bogliste
kr. 189,95

kr. 99,95

Du tilmelder dig Saxo Plusmedlemskab til 69 kr. hver måned. Se hvordan du sparer tre måneders Plusmedlemskab her

Til dig, der elsker bøger

Læs mere om Plusmedlemskab
Op til 70% rabat Fri fragt
Udvidet returret Ingen binding



OBS!
E-bogen kan ikke læses på Kindle eller i iBooks. Du kan læse e-bogen på computer, tablet, smartphone og diverse e-bogslæsere. Du skal bruge et specielt læseprogram til din enhed. Læs mere om programmer, sidetal og print af e-bøger her.



Forlagets beskrivelse
There's a lot more to technical work than technology, as anyone in contact with clients will knowand most engineers, scientists and technicians have some sort of client to worry about. Experience shows that the relational and commercial aspects of customer-facing technical roles are as difficult as the ';hard science'. And, to succeed professionally, you have to shine in all these areas simultaneously!Client Encounters of the Technical Kind describes a set of tools and methods that help ';Customer-Facing Engineers' to overcome this constant challenge. Based on over 20 years' experience in direct customer support as well as the management and training of field support teams, the book addresses Sales, Support and ';Own Organisation' topics, and also tackles delicate issues, such as how to stand up to customers whose views you do not share. Using a wide range of practical examples, it: Helps engineers to bring new and existing customers over to their point of view Improves support outcomes by facilitating the analysis of client situations, making it easier to choose the right next steps Enables engineers to challenge their customers in a constructive and low-risk manner Gives a structure to pre- and post-sales work, facilitating teamwork and helping engineers consolidate their experience.Topics and tools are organised around a five-step Encounter Process, making them simple to learn and remember, and web-based resources facilitate day-to-day recall and use. The system of tools and methods, called ICON9 has proved its worth in many companiessmall, large and multinationalwhere Customer-Facing Engineers are recognised as being critical to success in Business-to-Business (B2B) operations.

Kundernes boganmeldelser af Client Encounters of the Technical Kind


Der er ingen anmeldelser af Client Encounters of the Technical Kind

for at skrive en anmeldelse.

Se andre bøger, der handler om:

Se også:

Din personlige bogassistent

Han følger dig rundt og finder nye anbefalinger, baseret på de bøger du kigger på.

Skjul bogassistenten

Få løbende anbefalinger fra din personlige bogassistent, mens du kigger rundt her på siden.