Raving Fans
(Bog, paperback)
- Revolutionary Approach to Customer Service

Raving Fans af Kenneth H Blanchard, Sheldon Bowles, ISBN 9780006530695

Forfatter: Kenneth H Blanchard & Sheldon Bowles

(ingen boganmeldelser)

Sideantal:

160
Sprog:

Engelsk
ISBN-13:

9780006530695
Indbinding:

Paperback
Udgivet:

15-06-1998
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Serie:

The One Minute Manager

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Beskrivelser af Raving Fans

Forlagets beskrivelse: With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.
Bibliotekernes beskrivelse: With a new foreword by Ken Blanchard A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager. Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day - in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results. Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature - not just a passing fad. Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace - and turn their customers into raving, spending fans.