Nyt fra Ursula MarkhamHow to Deal with Difficult People (Paperback)
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| Din pris: | kr. 75,01 |
| Du sparer: | DKK 44,94 (37,47%) |
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2-4 uger
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| Leveringspris: | kr 19,00 Gratis levering ved køb over kr 500 - Læs mere |
| Sprog: |
Engelsk
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Beskrivelser af How to Deal with Difficult People
- Forlagets beskrivelse
- A concise, straightforward book on how to handle difficult people in your personal or professional life.
- Bibliotekernes beskrivelse
- This guide is designed to help the reader understand and handle over-aggressive, negative, ineffectual or generally disagreeable people who seem to enjoy making a person's life difficult. The book offers advice on recognizing and out-manoeuvring the smoothest talkers, sharpest tongues and biggest fault-finders. It contains workable suggestions for confronting the verbal bully, coping with criticism, negotiating and compromising, or taking on a position of authority so that one gets the most from subordinates. The book teaches the reader to: understand the three main personality types - aggressive, submissive and assertive; handle potential conflict situations; communicate effectively; learning to say no; deal with complaints; motivate others and building a sense of teamwork; and reduce stress levels. Ursula Markham is the author of "Hypnothink".
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