How Organizations Measure Success (Paperback)
- Use of Performance Indicators in Government

Beskrivelser af How Organizations Measure Success

Forlagets beskrivelse

The authors examine the natural history of performance indicators across various government departments and public agencies, and some private businesses. Case studies include the NHS, DSS, the police and the courts, as well as a chain of supermarkets and a clearing bank.

Bibliotekernes beskrivelse

Throughout the 1980s the British Civil Service devoted much time and energy developing indicators to measure the performance of government. Never before had so much stress been placed on accountability and performance; a trend which will be reinforced as government continues to devolve activities to agencies and looks for methods to assess their performance. How Organisations Measure Success analyses existing methods from their origins in the 1960s to their revival in the 1980s as part of the Financial Management Initiative and its apotheosis in the 1990s Next Steps Initiative. The authors examine the natural history of performance indicators across a variety of government departments and public agencies as well as private businesses. The organisation case studies include the National Health Service, Department of Social Security, the police and the courts, as well as a chain of supermarkets and a clearing bank. The findings illuminate problems of both design and implementation and highlight other issues including the implications of performance indicators for democratic accountability. How Organisations Measure Success reports on two years of field research funded by the Economic and Social Research Council and will be of great interest to students of social policy and public administration as well as professionals working in government and public sector management.