Emne: customer loyalty
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af: Fred Reichheld & Rob Markey
af: Fred Reichheld
Argues that loyalty provides the acid test for leadership in volatile business environment, and that most leaders deserve failing grades. This book illustrates how superior leaders create networks of ...
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af: Andrew Sobel
Professionals who work with clients or large accounts can create lifetime relationships based on these well-researched secrets. Based drawing from extensive interviews with client executives, Making R...
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af: Liz Crawford
af: Laurence Vincent