Emne: call centers
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af: Stephen Deery
index...
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af: Duane E Sharp
In the US, call centers handle a billion calls per year. This book gives you the coverage of critical issues involved in the design, implementation, organization, and management of a customer call cen...
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af: Raik Stolletz
1, black & white illustrations...
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af: John P Wilson
A resource for providing learning, training and development within contact centres. It also offers call centre managers and trainers information with which to benchmark training and identifies best pr...
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af: Keith Dawson
A guide to starting, running, and improving your call center, this guide covers various things from choosing the best site and buying the right equipment to managing agents, monitoring productivity, a...
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