The Ultimate Question 2.0 (Bog, hardback)
af Rob Markey & Fred Reichheld
Exceptional Service, Exceptional Profit (Bog, hardback)
af: Rob Markey & Fred Reichheld
af: Carmine Gallo
af: Jan Brogniez & Stacey Hall
af: Jeff Gothelf
af: Fred Reichheld & Rob Markey
af: Don Peppers & Martha Rogers
af: John R DiJulius
af: Roger L. Brooks
af: B J Bueno
af: Terry Schurter
af: Fifty Lessons
af: Tony Hsieh & Jeanne Bliss
af: Chris Zane
af: Jean Harvey
af: Phil Davis & Impact Innovation
af: Bruce Loeffler
af: Micah Solomon
af: Spiros Gounaris
af: Tom Larkin & Diane Berenbaum
af: Robert W Lucas
af: Jason Falls
af: Ranjay Gulati
af: Renee Evenson
af: Valinda Hanna
af: Becky Carroll
af: Harry Beckwith
af: Darin Hartley & Darin E Hartley
af: Renee Evenson
af: Stan Davis & David L Goetsch
af: Bill Price & David Jaffe
af: V Kumar
